"I must thankyou for your time and for your advice given to me regarding sound insulation this morning/a few moments ago for my staff cottage.
I work in service for titled people and know how much good customer service is both needed and when I do come across it, I appreciate it very much.
Just now was one of those occasions!
Many thanks again, you are a credit to your company."
Sincerely,
Robert Harwood
Butler to the Rt Hon The Lady Wardington
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