Do I have to get the leak repaired?

Yes, you have a legal obligation to repair any leaks on your pipe work, but South West Water do allow you time to get quotes if required. If you have a meter and don’t repair it within 28 days of confirmation of the leak, you will lose any allowance SWW could give you for the lost water. SWW have legal duties to promote the efficient use of water and to act where they find it is being wasted. Therefore they have to ask you to act reasonably quickly if you have a leak.