SERVICE - CUSTOMER CARE

The Brian Gow Roofing Warehouse Customer Care Charter is set out to ensure our customers have confidence in our ability to constantly improve performance. We will endeavour to sell only high quality approved materials. We will ensure technical data on products is always available. All COSHH data requests will be emailed on the same day. We will constantly review our customer care to maintain peak performance and make improvements whenever possible. We will notify customers of manufacturers price increases on the same day we receive the information. We will treat all customer enquiries with confidentiality and return them within two trading days. We will offer impartial options and advice on enquiries. We will endeavour to resolve complaints within seven working days. We will listen to our customers needs so we can develop our business around theirs. If we fail to meet our standards as set out in our Customer Care Charter we will review procedures to remedy the situation.